NYC has a plan to stop homeless people from cycling between hospitals and the streets

Homeless New Yorkers with severe mental illness often cycle between the street, the hospital and the shelter system. It’s a revolving door that’s long frustrated homeless advocates, clinical workers and city leaders.

But a new program started by the city’s municipal hospital system is successfully interrupting that cycle: it offers homeless New Yorkers with severe mental illness a home-like environment where they can live with support following a hospital stay.

“ We're that intervening layer that didn't exist before,” said Dr. Ted Long, chief medical officer for clinical services and population health at NYC Health and Hospitals.

Rather than discharging homeless patients back to the street or shelter, they’re referred to a repurposed hotel in Midtown where they get 24-hour clinical care, their own room with a TV, access to food, clothing, housing assistance — and their psychiatrist just downstairs. The goal is to get them ready to move into an apartment within a year.

The Bridge to Home program began last year and already moved 18 people into permanent housing. On Tuesday, the Mamdani administration will open a new location for 46 residents in Crown Heights, Brooklyn and announce an expansion to one site in Queens. The program’s expansion comes as the city’s street homeless numbers reached record highs last year and amid calls from state and local lawmakers to better help homeless people in crisis.

A room at the Crown Heights, Brooklyn location for the Bridge to Home program set to open Oct. 1.

Courtesy, NYC Health and Hospitals

At Bridge to Home, there are no curfews and each of the 42 residents has a microwave, their own closets for their belongings and bathrooms in their rooms.

Clinical and support staff are right in the building. Residents can be seen by a nurse, meet with their psychiatrist, pick up their medication or get injectable medications all on site. About 80% of patients attend weekly clinical visits, 70% have completed housing applications and 65% are taking their monthly injectable medications, according to NYC Health and Hospitals.

Melissa Shoupe, the site’s director and a licensed clinical social worker said a big difference is the accessibility — and proximity — of clinical staff who can come knock on a resident’s front door and say, “‘Hey, remember we’re meeting today.’”

“Because often they don't remember, and so they're not going to spend their last $3 on an Omni card to go to the doctor's office and make that appointment if they even do recall that they have it.”

Mark Thomas Jr., 30, recently moved into his own apartment in the Bronx after 11 months at the Bridge to Home program.

“ I went from being hospitalized, unable to walk, homeless, and unsure of what my future would look like, to having housing, working, giving back to my community, and preparing a career for where I can help others,” he said.

New beginnings

Chris Clayton, the medical director and in-house psychiatrist at Bridge to Home, used to work on the psychiatric ward at Bellevue hospital. He said he would stabilize homeless patients and get them on medication but when they were ready to be discharged, they often had nowhere to go.

Clayton said he would give the name of the city’s homeless intake shelter on a piece of paper.

“ Maybe they made it there, maybe they didn't,” he said, adding that social workers often told him that the patients had tossed their medication in the trash. He added that many of his patients had rejected the shelter system and went back out to the street.

He said it was difficult when those same patients returned but in worse condition.

“You start to see them deteriorate in front of you,” he said. “More and more injury from living on the street. So frostbite, cold exposure, infected leg wounds, amputations.”

Now, at Bridge to Home, he’s helped some of those same patients he discharged back to the street find a place to live. He said being immersed with his patients who come knock on his door all day, join his exercise group and see him commuting into work has also made him realize how his treatment plans weren’t realistic.

He’d often discharge patients with eight medications or pills that were too large or that had to be taken throughout the day. He’s now trying to prescribe more nightly medications making them easier to take and giving out smaller doses and fewer prescriptions because he can monitor people daily, and adjust their doses.

“For a lot of these guys, it's the first time where they've been in a community of people who are all receiving mental health services outside of a locked or involuntary environment,” Clayton said.

And for some, it’s the first time they’ve had friends, he added.

“People start to connect with each other and have not had social interaction in a long time and they're able to start to link that stability and those gains to being enrolled in treatment and taking it seriously.”

Joseph, who asked Gothamist not to use his last name because he feared getting deported, said he’s now taking his medication for his schizophrenia and participating in group activities that talk about everything from how to get a job to the best restaurants in the city.

“ I owe it to myself to better off my life not to go back to being homeless,” he said.  

He said after being in a shelter in 2012 and homeless again last year, he could finally see himself living on his own again.

“ I plan to really make the staff here proud of helping us here as the guests. I plan to make them proud by being someone successful in society and trouble-free,” he said.

How the St. Francis Breadline provides food to NYC’s homeless—without judgment

Riding the escalator to street level at the renovated Seventh Avenue entrance to Pennsylvania Station, blue skies surround you in the glass canopy above, and the Empire State Building rises in the distance. You emerge from underground into the light with a feeling of destiny. You have arrived.

Much as New York City inspires big dreams, it is also a city of hard realities. Just a few feet from that Penn Station exit, people sleep on the street. Most are ignored or driven off by security guards. But half a block away, outside the Church of St. Francis of Assisi, the St. Francis Breadline has been providing food and community for people in need for nearly 100 years. Both its history and its current staff offer an alternate vision of what it means to arrive in New York City, one based not in wealth but a faith-filled love. 

A Sunbeam Amid Shadows

The St. Francis Breadline was created on Sept. 26, 1930, in response to the Great Depression. In its earliest days, it offered a bit of financial help, rather than food. According to New York Times reports of the era, Brother Gabriel Mehler started placing a sign outside the church on West 31st Street informing people that he would be giving out nickels at 10 a.m. and 3 p.m. The first day 180 people came. A month later they had 10 times that number. The line stretched all the way to Seventh Avenue and halfway around the block.

Other breadlines operated in New York at the time, many of them run by charities and religious groups. But they tended to open in the winter and close in the spring, often with a moral judgment attached to those who still needed help. In April 1930, The New York Times reported, “Breadline supporters…explained there had been a steady decline for the past week in the number of ‘worthy unemployed’ in the lines.” In a statement, those breadlines’ operators said, “It is not our intention to encourage the voluntary idle.”

In contrast, once the Franciscans began their morning breadline, they have rarely stopped. By most accounts, in its 96 years of operation, there has been only one day without the breadline, and that was because Hurricane Sandy physically prevented it in October 2012. Every day during the Covid-19 pandemic they were there. So, too, on the morning after the terrorist attacks of Sept. 11, 2001. During blackouts, blizzards and rainstorms the line has stayed open, serving without judgment everyone who comes. In Brother Gabriel’s obituary in 1940, The New York Times reported that by 1932 they were providing meals to 4,800 people a day.

While the St. Francis breadline began as a ministry of the Church of St. Francis of Assisi, it eventually became its own independent ministry, Franciscan Bread for the Poor, with its leadership chosen by a board of Franciscans. In the 1970s, Michael Carnevale, O.F.M., was put in charge. He soon decided they had a serious problem. “Every day, people got three bologna sandwiches on white bread,” he explained, “which were shoved in these little white envelopes and then put in a box and placed in the refrigerator” to be given out the next morning. As a result they were always cold and soggy.

To convince the breadline’s board of friars that change was needed, Father Carnevale had an ingenious plan. “I got a couple of sandwiches, cut them in quarters and put them on a platter,” to be offered at the board meeting along with his normal platter of cookies. When no one touched the sandwiches, he asked why. “Well, they really don’t look very good,” he remembered them saying. “And I said, ‘Well, if they don’t look good to you, why should we give them to the people in the line?’”

With the board’s approval, Father Carnevale reached out to nearby Manganaro’s, an Italian grocery and deli on Ninth Avenue, which has since closed. For 40 years they provided salami, ham and cheese, and roast beef sandwiches, for which they originally charged the breadline just 25 cents each.

‘Turning Form’

During Father Carnevale’s time, the meal also expanded to include not just a sandwich and coffee but other snacks, all of which were put into bags and passed out to the hundreds who would come. Laypeople started to volunteer to help serve the breadline as well and eventually were hired as staff. Today the breadline’s executive director is Adam Cross, a tall painter with a kind smile and eyes that always seem to be searching those around him, checking to make sure they are doing okay.

Mr. Cross first came to New York from West Virginia to study art at the New York Academy of Art. After finishing his degree, he remained to teach at his alma mater. In 2018, one of his pupils was Brother Paul Lostritto, O.F.M., a past director of the ministry. “He told me what he did,” Mr. Cross remembered. “I thought, ‘Wow, I would love to do something like that.’” A week later he had joined the staff.

He remembers being scared working on the breadline at first. “I wasn’t sure what to expect,” Mr. Cross admitted. But as he came back week after week, he noticed that the people on the line reminded him of the artists with whom he worked. “There’s a sensitivity in a lot of artists,” he explained, “They’re a little different, like a square peg in a round hole.” The people on the line were much the same. Mr. Cross began offering art classes to members of the breadline community, and was stunned at the results. “My idea was to teach them methods, but a lot of them didn’t want that. They knew what to do. It was like being in a studio of artists.”

Recognizing people’s talent and desire, Mr. Cross started a printed newsletter in 2021 to which people on the line could submit art, poetry or other writing. Each week he gives it out. It is also published in English and Spanish online at the St. Francis Breadline website, under the name Street Voices. “A lot of them have nobody to talk to,” explained Ronald Baker, a social work student at Yeshiva College, who works for the ministry editing and creating the weekly newsletter. “This gives them a way to release what they have in their mind and what they’re feeling. It gives them inspiration for the day and faith to keep moving forward.”

In the 1970s, The New York Times reported that the breadline cost $1,000 a week to run. It now costs $3.5 million annually, and includes not just the more than 300 meals and 500 cups of coffee given out each day on 31st Street, but a food pantry that operates three days a week around the block on 32nd Street, and donations of food to other organizations—37,000 breakfast bags a year to social service agencies in Harlem and the Bronx, and 1,200 pantry bags to another food pantry in the Bronx.

Extraordinarily, the breadline has never had an endowment or a development director. “It’s all private donations,” Mr. Cross said with wonder. “People will tell us, ‘I saw this all my life while I was working, and now that I’m retired I want to help.’ It is amazing.”

Father Carnevale, who now serves as parochial vicar at the Church of St. Francis of Assisi, remembers that, in his era, there was an offertory box outside the parish where people could leave donations for the breadline. “This is the flower and fur district,” he explained, where businesses were largely run by Jewish families. “Every Friday, when they went by, the owners would throw in checks.”

Where many put their guard up, both emotionally and physically, around people living on the street, Mr. Cross has a kind of gentle frailty about him, as though he is insistent on remaining open and vulnerable. “What I’m trying to do is really just to be a brother,” he said, “to love them and encourage them.”

At one point, he talked about “turning form,” the artistic aspiration to transform a two-dimensional canvas into three-dimensional life. It is an apt description of how he sees this ministry. People treat the unhoused like “diseased animals,” he said. That cannot help but make them feel like that is all they are: “We need to love them even more instead of driving them away,” he said.

“Jesus is alive,” Cross said. “He gives us love and life and liberty and happiness. That’s what we’re all searching for. I want them to know that love.”

Instruments of Peace

Each morning from 6:30 to 7:45, the line still stretches half a city block, nearly a century after the breadline started. Sometimes it goes even farther. During the pandemic, said Mr. Cross, “The line almost touched itself. It wrapped around the entire block. We were one of the few open food services in town.”

Some who come to the breadline struggle overtly with addiction and mental health issues. But many of the guests also defy the stereotypes that American society tends to ascribe to people who might be on a breadline. Not everyone is unhoused. Some wear work uniforms; others are well dressed. The spirit on the line is generally friendly. Many say hello, thanks, “God bless you,” or have cheerful conversations with staff and volunteers. The population includes many ethnic groups. There are teenagers on the line and people who could be grandparents.

The volunteers, too, represent a spectrum. They include cardiologists and retired bankers from Wall Street, people in their 20s and 30s, new parents. A Pittsburgh businessman volunteers every time he comes to New York for work. Others come in each week from Long Island or New Jersey. Some have been volunteering for decades. Over the summer two young Dominicans came each morning in their brilliant white habits. One of the guests expressed his surprise at this, noting, “Dominicans are a preaching order.” He went on to praise the young men for how kind they have been.

Regina Yogorasa began volunteering in May after she retired. She lives in Queens; to get here by 6:30 a.m. she has to catch a 4:50 a.m. bus, then the subway. She comes three mornings a week. From the first day, she said, it has been a special experience. “There were 273 people. I was shocked,” she remembered. “But I felt so happy serving. I am 70 years old, but I haven’t felt as much happiness as I felt that day.”

A graduate of St. Bonaventure University, Glenn McKeever started volunteering at the breadline 10 years ago and said he always feels better after he spends time serving there: “Like I’ve done something.” Over the years, he has gotten to know people on the line, and they remain in his thoughts when he leaves. “You always kind of wonder how they’re doing or whether or not you can do anything for them.”

Over the years, volunteers have changed the breadline as well. When Bob and Emily Marcelli started volunteering in 2006, the serving process involved handing out the bags of food. It rubbed Bob the wrong way. “It’s like we’re just throwing stuff at people,” he told Emily at the time. “We’re not even making eye contact.”

“The homeless, we ignore them,” says Mr. Marcelli, describing what he sees as a common reaction to people who are unhoused. “We walk on the other side of the street. We shun them. [We say], ‘They’re filthy. They’re dirty. They’re drug addicts.’ No, they’re people.”

He told the breadline’s management he couldn’t be part of a ministry where they didn’t engage with the guests. And as a result of that feedback, the breadline changed its process. Today there are a series of stations from which guests can choose. They offer fruit juices, a deli sandwich, peanut butter and jelly Uncrustables, fresh fruit, a rotating variety of snacks, hot oatmeal containers (with hot water if wanted) and coffee (25 gallons each day), with volunteers and staff serving at each station. In addition to offering many opportunities for interaction, this setup gives attendees the chance to make the meal their own. If they don’t want something, they can say no; if they want more, they can ask.

When Manganaro’s closed in 2012, the Marcellis also offered to take over providing the sandwiches. Bob is a professional chef who studied with James Beard and has opened high-end restaurants. He and Emily also have a business, Marcelli Formaggi, which imports cheese, olive oil, pasta and honey made by his family in Abruzzo, Italy. With nothing initially but the help of their three children, they started making 300 to 500 sandwiches every day at their home in New Jersey.

“A couple of our kids worked in the city,” Emily remembered. “They would come in after work, make them, then one of them would drive them into the city at 1 or 2 in the morning.” Eventually they hired a staff and drivers in New Jersey just to do the sandwiches and deliver them each morning. 

From the start, Bob and Emily insisted on a high-quality sandwich, as Father Carnevale had before them. They bought and sliced the meat themselves instead of using pre-sliced products. They also spent time trying to find the exactly right kind of bread. “I don’t know how many bakeries we went to in Jersey,” said Emily. “Finally we found a Portuguese bakery in Newark. We took one bite and said, ‘This is the bread’.” Bob agreed, citing the tastelessness of most deli rolls: “That was the key.”

Having worked on the line for so long themselves, they were also able to think through the packaging of the sandwich in a more practical way. “We tell our staff, we want you to wrap this so well that when it falls out of a pocket on 31st Street, the person can still pick it up and eat it. This isn’t being eaten by some schoolchild. It’s going to travel all over the city.” 

Sowing Love

Along with Mr. Cross, the full-time breadline staff includes four laymen, a Franciscan brother, and a rotating group of six security guards, two of whom work at the line each morning. 

Tim Harvey, now the operations manager, was working at a senior center when he heard about the breadline and pantry. On the breadline he is usually in the background, making sure the volunteers have the next box of food they need and taking empty boxes away. He is also a master of the quiet joke.

It makes him an easy person for guests to talk to, and also a good partner with the operations assistant, Jason Jon, a wiry musician from Ohio with wide eyes and a ready laugh. Mr. Jon has the gift of being able to connect with just about anyone, and in a way that makes them feel immediately at home. He used to work as a bartender and learned there that small gestures can mean a lot. “When you have a really busy night and you’re serving people at the bar, if you just throw down a coaster, you let them know you see them.” Mr. Jon gets up at 3 a.m., or even earlier some mornings, to travel in from Brooklyn.

When purchasing food for the breadline, Mr. Harvey makes a point of buying extra so that people can ask for more. “That’s why I offer variety, too,” he explained, “different PB&Js, different juices. If they ask for a different juice or an extra sandwich and you give it to them, it brightens up the whole day. It’s like a big moment for them to be able to say, ‘Oh, I don’t want that one. I want that one.’… A little bit of kindness goes a long way.”

Seeing the struggle that some on the line are going through is not always easy. “It feels like all the world’s problems are all right there in a nutshell,” said Mr. Jon. “I don’t want to see it, I want to fix it, and there’s nothing I can do. It sits with me sometimes.” Occasionally they’re confronted by guests, too. “But I know they’re not really yelling at me,” Mr. Harvey said. Often, he observed, “they’re mad at the world or something that happened yesterday. They’re just blowing off steam.”

But there’s a lightness in the way Mr. Jon, Mr. Harvey and fellow staff members Manny Gonzales and Jeff Pennington treat people, one that seems to convey a quiet hopefulness. “I love working with the people,” Mr. Harvey said.

It’s clearly the same for Mr. Jon. At one point two women came up and started talking to him. They called him “Primo,” a nickname sometimes extended to close friends. A little embarrassed, Mr. Jon explained that one of the women often makes him flan in thanks for his help. “It’s incredible. I tell her, you don’t need to do this.” But they do.

His Hard Project

Originally the breadline was staffed each morning by Franciscans. Today, Brother Andrew Dinegar carries on that tradition. Before he entered the Franciscans, he had a business career working for Marriott in Washington, D.C. “I had a good job, but my values got away from me,” he said. “I’d see the unhoused outside Union Station and I’d think, ‘What scum.’ I hated myself, and I hated these people even worse.”

In January 2002, he was awakened from sleep by a voice that told him, “Do something.” For a year he floundered, trying to find a way to reconnect with his faith and the God he knew had spoken to him. Hearing a vocation director describe his experiences volunteering with Mother Teresa’s Missionaries of Charity, Brother Dinegar sought out the order. On his first night at their D.C. home for the mentally ill and terminally ill, he was asked to shower and shave a 37-year-old man who had AIDS. “I was like, ‘Whoa, whoa, whoa, what?’”

“Then I lathered up his face, and when I was halfway done shaving him, my heart just exploded with love,” Brother Dinegar said. “It was like the Big Bang. My whole life changed.”

Dinegar spent the next seven years volunteering with the sisters. Some days he would call in sick to his job to spend more time as a volunteer. Eventually, he entered religious life himself—first the Alexian Brothers, then the Franciscans.

In the mornings Brother Dinegar is always at the front of the line, talking to the guests as they wait. At well over six feet tall, with close-cropped hair and a sturdy build, he can be an imposing presence. “No one messes with a big guy,” Mr. Jon noted. But rather than intimidating, there is a softness that Brother Dinegar brings. He regularly kids with people, telling them there is a fee for the meal today or calling them out when they try to cut the line in a way that makes them laugh and step back. “You have to have humor, joy and laughter,” he said.

Brother Dinegar also regularly goes out in the middle of the night to see how people without homes who are sleeping in the area are doing. The work is about “presence, companionship, walking this journey with them,” he said. “God’s trying to fix me, but I’m his hard project,” he told one of the guests one morning. 

For the Franciscans—originally of the Holy Name Province, which began the ministry, and now of the newly formed national province of Our Lady of Guadalupe—the breadline remains a cornerstone. “The breadline and the soup kitchens we run elsewhere ground us in our charism as Franciscans,” says Brother Henry Fulmer, chairman of the breadline’s board. “They bring us back to who we are here to serve.”

The Franciscans’ continued presence affects those who work there as well. “The Franciscans I work with are awesome,” Mr. Harvey said. “Their attitude is great. They’re fun, and happy to be here.” He counts them as one of the gifts of working on the breadline. 

Cross points to Brother James Gannon, guardian (a Franciscan term for a religious superior) for the 31st Street community of Franciscans, who comes nearly every morning. “He’s so gentle,” said Mr. Cross. “He’s a former provincial [superior], and here he is working with the homeless. I love that. I think to myself, ‘That’s Francis right there’.”

Some days at the end of the shift, Brother Dinegar can be found sweeping up the bits of debris left over from the morning. There is something totally incongruous about this big bear of a man gently sweeping up bits of paper. But it gives a glimpse into his heart.

“Twenty-two years ago, [even if I had been offered] a million dollars, I would never do this,” he says of his work spending time with the unhoused. “Now they’re my best friends. I wake up in the morning and I smile. I’m going out to see my family.”

A People of Faith

Lorenzo Widget has been receiving food on the breadline for almost four years now. He says that it is more than a place where people come to get food. It is a community where they raise each other up. “You get people here who have been broken and hurt,” he explained. “They need this fellowship. When people come together here, it’s like it becomes a psychological area that builds strength in each individual.” While they might be ignored or avoided by people walking by them in the street, here they are seen and appreciated.

In Mr. Cross’s office hang two pieces of art from guests: one a pencil drawing of Jimi Hendrix bursting with energy, the other a Cubist-like painting of a woman’s face, her eyes uplifted like Mary’s at the Annunciation. He said he finds tremendous holiness in the guests on the line. “I see them sometimes as close to the disciples,” he said. “So many of them have such a simple, strong faith.”

Each week, the breadline newsletter is filled with expressions of that faith. “Lord, I ask that You bless those who have helped me,” wrote Jae Webb. “Help me never take their support for granted, but instead carry a spirit of thankfulness in everything I do.”

On a recent morning, a torrential downpour started just as the breadline began. The street “turned into a river,” Brother Gannon recalled. It is the kind of situation most people flee as fast as they can. But not the guests on the line. “Men laid down in the street to wash themselves off,” he said. “They were like kids, playing in the puddles of rain, washing themselves, laughing, dancing and singing.”

As he spoke about this experience, his eyes got misty. “To see these grown men lying down in the street, letting the water run over them to wash their bodies, then getting up to sing and dance…it’s a two-edged sword,” he said. “On the one hand, they were playing like kids. On the other, they had no shower to go to.”

⸺

Reporting for this story was supported with a grant from Lilly Endowment Inc.

NYC's street homeless population reaches record high in annual tally

Nearly 5,000 New Yorkers slept on the city’s streets, subways or parks this year — the highest number recorded in more than a decade and an increase of more than 400 people from last year, city data shows.

The Department of Social Services Thursday released its yearly Homeless Outreach Population Survey, or HOPE count, which measures how many people slept outside on a single night. The count does not include the homeless population residing in shelters.

The annual count is required by federal law. While the tally is supposed to take place on the coldest night of the year to measure how many homeless residents are opting out of the city’s shelter system, this year it happened in March when temperatures were unusually warm. The count was postponed from January because of a stretch of dangerously frigid weather.

This year 4,991 people were counted outdoors, an 11% increase from 2025. The numbers come as the city faces a stubborn homelessness crisis where more than 82,000 New Yorkers are residing in the city’s shelters every night. The Mamdani administration has rushed to open more than 430 new shelter beds that offer more flexibility than traditional shelters, such as no curfew. They’ve also resumed sweeps of homeless encampments, though they’ve put the Department of Homeless Services instead of the NYPD in charge.

Despite the spike, most homeless New Yorkers are still residing in shelters because of the city’s unique right-to-shelter law, which guarantees a bed to anyone who asks for one, city officials said.

Less than 5% of the city’s homeless population is unsheltered, compared to cities like Los Angeles or Portland, where more than 60% of homeless people are sleeping in the street, data shared by the Department of Social Services shows.

“While we recognize, and this year’s count confirms, that most people experiencing homelessness in NYC are in shelter, I place the utmost importance on reaching those living unsheltered and offering the individualized housing options and supports that meet their unique needs and position them for long-term stability,” department Commissioner Erin Dalton said in a statement.

The data shows an increase in street homeless numbers in Brooklyn and Manhattan, with fewer people counted inside the subway this year, the lowest since the pandemic.

Department of Social Services officials said more than 300 New Yorkers living on the streets and subways were placed in permanent housing from nontraditional shelter beds known as Safe Havens in the first three months of this year.

New tool helps deaf New Yorkers communicate basic needs in homeless shelters

New York City shelter residents who are deaf or hard-of-hearing will get a novel tool in the coming weeks to help them communicate basic information, like asking for toilet paper or describing pain.

The Department of Social Services is distributing visual cards printed with images of basic needs. It can take time to find interpreters, even for video calls. The idea of the cards is to give people with communication disabilities a way to point to what they need help with, rather than wait for interpreters. That can include complaining about a bad smell, or bugs and rodents, or needing shampoo.

“This is a way to get your basic needs met. Not to replace interpretation ever, but if you need toilet paper at 2 o'clock in the morning, how are you indicating that to the shelter staff?” said Jennifer Shaoul,  the department's executive director of disability affairs.

The “CommuniCard” includes nearly 60 images on one side describing health issues, food, maintenance, toiletries and household items. The other side of the card includes the alphabet, numbers and signs for morning, afternoon and evening to schedule appointments.

City officials say the cards are part of the city’s plan to make New York more accessible for people with disabilities and reduce the stress for homeless New Yorkers as the city’s shelter population remains at record-high levels.

“For most of us in the deaf community, when we know we have to go in somewhere, anywhere, we already go in with the mindset that it could be a frustrating process,” Tony Wooden said through a sign language interpreter.  Wooden supervises ASL Direct, a video calling system for American Sign Language users, at the Mayor's Office for People With Disabilities. “I hope this encourages more city agencies to start thinking more proactively about accessibility.”

Wooden said he gave feedback on the design of the CommuniCard to offer the perspective of the deaf community. The card was also improved after several focus groups gave feedback about it, city officials said.

Last year about 30% of shelter residents spoke languages other than English, and sign-language interpretation services were used more than 1,500 times, city officials said. About 1 million New Yorkers have disabilities, and people with disabilities are twice as likely to live in poverty as the general public.

Interpreters are available through video or in-person. Video interpretation can take a few minutes or up to half an hour to connect, while an in-person interpreter can take much longer.

The cards are available to download in 15 different languages and will be distributed at every homeless intake facility as well as every shelter. While the cards are focused on shelter needs, city officials said anyone can use them, such as people who don’t speak English as a first language or have a cognitive disability.

“The tool’s universal design and versatility allows its use across various agencies and is now publicly available for anyone to use,” Department of Social Services Commissioner Erin Dalton said in a statement.

Shaoul said nonprofit groups and the state have also asked for the cards to help street homeless outreach or people in shelters statewide.

“I know a tool is good when I want a stack of them in my office to start using immediately,” said Ben Thapa, associate director at the state’s Office of the Chief Disability Officer.

The city will also offer CommuniCards to domestic violence shelters, youth shelters and shelters for people with HIV/AIDS.

“I haven't seen anything like this for shelter anywhere,” Shaoul said. “The point here is to change a culture to not only just follow the law, but see how we can find ways to actually meet the needs of people with disabilities, and doing creative things to do that.”

Karen Yi

Karen Yi covers homelessness and poverty. She joined the WNYC and Gothamist newsroom in 2020. Before that, Karen covered Newark for the Star-Ledger and spent almost a decade working for newspapers

NYC's street homeless population reaches record high in annual tally

Nearly 5,000 New Yorkers slept on the city’s streets, subways or parks this year — the highest number recorded in more than a decade and an increase of more than 400 people from last year, city data shows.

The Department of Social Services Thursday released its yearly Homeless Outreach Population Survey, or HOPE count, which measures how many people slept outside on a single night. The count does not include the homeless population residing in shelters.

The annual count is required by federal law. While the tally is supposed to take place on the coldest night of the year to measure how many homeless residents are opting out of the city’s shelter system, this year it happened in March when temperatures were unusually warm. The count was postponed from January because of a stretch of dangerously frigid weather.

This year 4,991 people were counted outdoors, an 11% increase from 2025. The numbers come as the city faces a stubborn homelessness crisis where more than 82,000 New Yorkers are residing in the city’s shelters every night. The Mamdani administration has rushed to open more than 430 new shelter beds that offer more flexibility than traditional shelters, such as no curfew. They’ve also resumed sweeps of homeless encampments, though they’ve put the Department of Homeless Services instead of the NYPD in charge.

Despite the spike, most homeless New Yorkers are still residing in shelters because of the city’s unique right-to-shelter law, which guarantees a bed to anyone who asks for one, city officials said.

Less than 5% of the city’s homeless population is unsheltered, compared to cities like Los Angeles or Portland, where more than 60% of homeless people are sleeping in the street, data shared by the Department of Social Services shows.

“While we recognize, and this year’s count confirms, that most people experiencing homelessness in NYC are in shelter, I place the utmost importance on reaching those living unsheltered and offering the individualized housing options and supports that meet their unique needs and position them for long-term stability,” department Commissioner Erin Dalton said in a statement.

The data shows an increase in street homeless numbers in Brooklyn and Manhattan, with fewer people counted inside the subway this year, the lowest since the pandemic.

Department of Social Services officials said more than 300 New Yorkers living on the streets and subways were placed in permanent housing from nontraditional shelter beds known as Safe Havens in the first three months of this year.

Karen Yi

Karen Yi covers homelessness and poverty. She joined the WNYC and Gothamist newsroom in 2020.

Homeless Shelter Debate Divides The Upper East Side Two local shelter proposals have divided neighbors, with residents organizing on both sides.

UPPER EAST SIDE, NY — Since January, proposals for two homeless shelters on the Upper East Side have sparked considerable opposition, petitions, packed community meetings and even a lawsuit.

But amid the backlash, a growing group of residents is organizing in support of the shelters, arguing that the neighborhood should play a role in reducing homelessness in the city. According to the Coalition for the Homeless, 98,671 people slept each night in NYC shelters in March 2026.

"I believe that as a right of birth, people deserve a roof over their head," Erica Bersin, an Upper East Sider and volunteer with the nonprofit Open Hearts Initiative, told Patch. "I don't think that these should be controversial issues."

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But they are. The divide has resurfaced this week after a petition opposing a proposed homeless shelter at East 89th Street and Third Avenue gained more than 3,000 signatures.

Petition organizers argue that while they're not opposed to shelter in general, the location, at 1587 Third Ave., is unsuitable due to its density and nearby schools. The petition is also criticizing the city for what they call a lack of transparency.

"We support solutions to homelessness. We support services for those in need. But we also believe a basic principle must be upheld: Where you place a facility matters. New York City cannot continue to make decisions of this magnitude without transparency, context, and community input," the petition says.

The Department of Homeless Services confirmed to Patch that it is considering a shelter proposal at the intersection. Once the department approves of a plan, the details will be released and a public hearing will be scheduled.

The petition comes as a separate shelter project on East 61st Street and First Avenue is moving forward. That shelter, approved by the city, will house up to 200 mostly employed women and is classified as a general population shelter.

In March, opponents sued to block the First Avenue project, arguing that the shelter would negatively impact the area and that city officials failed to provide adequate transparency before it was announced. But a judge ultimately denied those challenges, clearing the way for the shelter to open.

Despite the petitions and lawsuit, supporters say the pushback to shelters does not represent the entire neighborhood.

"The shelter is facing blowback from an incredibly loud and small group of people," Chris Sosa, a spokesperson for the Diversity, Equity and Inclusion committee of the Four Freedoms Democratic Club, told Patch.

The club passed a resolution supporting the shelter by overwhelming voice vote, Sosa told Patch. As part of the resolution, the club will urge elected officials, community organizations and residents to help ensure the shelter opens and operates successfully.

"The reason that Four Freedoms Democratic Club became involved in this issue," Sosa said, "is that inclusion is part of the mandate, and we believe that those experiencing homelessness are owed shelter as a human right."

Kelly Haselschwerdt, a longtime Upper East Side resident who volunteers with Open Hearts Initiative, told Patch she's looking forward to supporting the shelters as a volunteer once they open.

Open Hearts Initiative is a volunteer-driven nonprofit that advocates for homeless services and organizes events and donation drives for shelters. It started in 2020 on the Upper West Side and has since expanded into chapters across the city.

"I’m at a place in my life where I can afford my place, but I know a lot of others are not," Haselschwerdt told Patch. "So I want to be able to help others who are not able to at this moment."

In addition to moral reasoning, supporters say shelters are a solution, not a problem, for the neighborhood.

"People often complain about people living on the streets, but then when a solution is provided, they don't want that either," Bersin said.

Charles Warren, a longtime Community Board 8 member who authored the board’s resolution supporting the shelter proposal, told Patch that protesting new homeless shelters is not new to the neighborhood.

"I remember when we had a big fight in 1989 for a drop-in center," Warren said. "The neighborhood was up in arms."

But, he said, the shelter ultimately operated for years without significant issues.

Warren, who has lived on the Upper East Side for 46 years, said successful shelters depend on strong management, security and oversight. The planned women’s shelter on First Avenue, he noted, is expected to include a community advisory board and extensive monitoring.

"Historically, it's shown it can be done in ways that don't really result in negative impacts on the community," Warren told Patch. "Homeless people are a fact of city life, and I think it's incumbent on the city to treat them as well as possible."

For questions, email Miranda.Levingston@Patch.com.

This Voucher Is Supposed to Help Homeless New Yorkers Leave Shelters. A Majority Don’t Qualify.

The city’s main voucher program, CityFHEPS, has been a lifeline for many homeless New Yorkers who have secured permanent homes with the rental subsidy.

But a broad swath of people in New York’s shelters are not eligible, cutting them off from a key avenue out of homelessness, according to data from two major local shelter providers.

About two-thirds of the roughly 600 families and individuals in the seven shelters operated by Volunteers of America-Greater New York are ineligible for CityFHEPS, according to the nonprofit’s analysis. The majority of those households don’t qualify because they work either too much — putting them just over the income line — or too little.

The same pattern holds true for the services nonprofit Win, which runs 15 shelters that house about 5,200 people each night. About two-thirds of its clients are currently not eligible for CityFHEPS, according to a Win analysis.

Broadly, to qualify for the voucher, people in shelter must work at least 10 hours per week but earn no more than 200% of the federal poverty level. That comes to $31,920 for an individual or $66,000 for a family of four.

“People have to find a way to somehow meet a very narrow criteria to gain access to a voucher,” said Jeffrey Ginsburg, president of VOA-GNY. “At the simplest level, we have this idea that we want people to work, but we don’t want them to make too much money. On its face, you can say that sounds fair enough, but when you look at the details, it creates a narrow window and a very perverse set of incentives.”

Homeless advocates and city officials agree that CityFHEPS helps people in shelters move into permanent housing and stay housed. City data bears it out. But Mayor Zohran Mamdani is fighting a legal battle against implementing a package of laws City Council passed in 2023 that would expand eligibility for the vouchers. As a candidate, he promised to put the laws — which his predecessor Mayor Eric Adams did not implement —  into effect, but reversed himself once in office as he faced budget pressures. 

About 68,000 households rely on CityFHEPS vouchers, which allow New Yorkers to pay about a third of their income toward rent. Another 47,000 households could come to depend on the program if it’s expanded in line with the 2023 law, accounting to one estimate.

The homeless New Yorkers who qualify for theCityFHEPS voucher must thread a needle to be able to keep it — like Ali Austin, a 51-year-old grandfather who has been living in a Coney Island shelter operated by another provider for nearly four years.


Austin said he’d initially lost his home after the 2020 death of his mother. He’d been living with her in New Jersey, taking care of her while she battled cancer. 

When he moved to New York in 2022, he got a job working full time as a front desk agent for a supportive housing nonprofit. Because of that gig, he made too much money to qualify for CityFHEPS and hoped to get a different kind of rental assistance voucher. That never came through.

In August of last year, he secured a different job, working three days a week with a reentry program. Now he earns less, putting him “in the money frame that they say I need,” to get a CityFHEPS voucher, he said. But he doesn’t know how he’ll pay for all his other living expenses. 

“Once I move, I won’t be able to survive off just that and I’ll have to work more,” he said.

Austin this month got approved for a voucher and plans to move into a rooming house in Washington Heights, where he will have his own room but will share a kitchen and bathroom with others.

“I don’t like the idea of it because even in the shelter I have my own bathroom, but I gotta get out of there,” he said. “I’m at the point where I’m ready to accept whatever I can.”

The bills passed by the City Council in 2023 — now being challenged in court by the Mamdani administration, a continuation of the Adams-era approach — expanded the eligibility for vouchers, allowing the required income level to rise and making people facing eviction eligible, too, along with people already living in shelters. Under the law, people earning up to 50% of the federally-designated Area Median Income — about $56,700 for an individual and $81,000 for a family of four — would qualify.

Homeless New Yorker Tiffany Rosario keeps warm in Midtown with her service dog while she has to be out of her shelter during the day, Feb. 5, 2026. Credit: Ben Fractenberg/THE CITY

If those new rules went into effect, the average eligibility rate in the seven shelters run by Volunteers of America would shoot up from about a third to about three-quarters. At Win, about a third of the clients currently not eligible for CityFHEPS would become eligible.

Austin said he would’ve qualified for the CityFHEPS voucher when he was working full time, if only the expanded program was in place.

“It’s frustrating and it’s unfair,” he said. “It would’ve been more money I could’ve brought in and saved. Just because I’m in a shelter didn’t mean I didn’t have family obligations.”

In particular, he said expenses sometimes crop up related to his grown children and grandchild.

As Mamdani faces a budget gap of over $5 billion, his administration has not only pushed back against the law expanding the program but floated scaling it back to save money.

In a statement, mayoral spokesperson Matt Rauschenbach said, “Mayor Mamdani has been clear that CityFHEPS is an invaluable tool to prevent homelessness and support homeless New Yorkers. That is why our team is working hard to ensure that it is fiscally sound and sustainable for the long-term.”

The current program’s cost has ballooned from about $26 million in 2019 to over $1.8 billion this year. The city Department of Housing Preservation and Development projected the cost to grow to over $3 billion annually by 2030 — for a total cost of $12.6 billion between now and 2030. 

If the expanded program goes into effect, the annual cost would be over $4 billion by 2030, according to an Independent Budget Office analysis.

Still, homeless advocates have argued the city would save money overall if there were more New Yorkers housed, rather than in shelters. A shelter bed costs $4,600 per month for a single adult, compared to the standard monthly voucher payment of $2,646 for a studio, according to the city Department of Social Services.

Ginsburg pointed to the economic gains that are possible when households can work and afford to spend money.

“When we are more housed, we are more successful,” he said. “This is an issue we know the mayor cares about in making a more affordable city. Without the expanding of the voucher system, that will not happen.”

That’s true for Austin, who wants to get on his feet and start his own business by opening up a chain of video gaming lounges.

 “I’m trying to do something to make a legacy for my granddaughter,” he said.

Mayor Mamdani shares Easter dinner with formerly homeless veterans

With full plates and a list of stories, veterans had dinner with Mayor Zohran Mamdani on Easter Sunday.

The mayor visited the Commonwealth Veteran's Residence after several stops throughout Brooklyn and the Bronx.

The building has 75 units housing formerly homeless veterans.

"It's a message to all veterans that the city of New York is with them, that this is a new era, an era that wants to make sure that veterans and their families are included," said the Commissioner of the Department of Veterans Services Yesenia Mata. Alongside other elected officials and the commissioner, the mayor met with more than 30 former service members.

The veterans shared their concerns and questions regarding housing, employment and health.

"Most of them said, 'this is the first time where we actually had someone who sits as a mayor that came here and talked to us and asked us, what is it that we need?'," said Mata.

The moment was a milestone for the people in the room, a veteran could be heard saying to another employee, "I feel like my life was changed."

The president and CEO of the Volunteers of America-Greater New York, Jeffrey Ginsburg said, "We're very proud to be a part of that conversation, but we're most proud that our formerly homeless veterans got to speak for themselves."

The commissioner told News 12 it is the second time the mayor visited the veterans, and it shows a commitment to listening to their needs.


The Sleeping Bag Project NYC Mourns The Loss Of One Of Our Founders, Ronell Kirkley.


Ronell Kirkley was one of the founding hearts behind The Sleeping Bag Project NYC. From the very beginning, he showed up with purpose, dedication, and a genuine love for the people this organization was built to serve.


Ronell played an instrumental role in shaping the early direction of TSBPNYC, helping to lay the groundwork that continues to guide our mission today. His belief in the dignity of every person, housed or unhoused, was the kind of conviction that moves people to action, and it moved all of us. 

We are deeply grateful for everything he gave to this organization and to the community it serves. His impact will be felt in every sleeping bag we distribute, every cold night we help someone get through, and every life we touch going forward. 

Ronell, thank you. You will be forever part of this mission, and forever in our hearts.

Tariq George 

Vice President 
The Sleeping Bag Project NYC

 

Mamdani administration pressed on homeless removals amid cold snap

Members of the Mamdani administration faced sharp questioning from the City Council on Tuesday over whether enough is being done to keep homeless New Yorkers indoors during this winter’s frigid cold snap.

Lawmakers took particular issue with the narrow rules governing when the city can remove people involuntarily from frozen streets.

Since Jan. 19, the city has either been under a Code Blue or experienced below-freezing temperatures, conditions that have coincided with a growing death toll.

What You Need To Know

Since Jan. 19, New York City has been under Code Blue or below-freezing conditions
State law requires signs of mental illness and danger to self or others for involuntary removal
As of Tuesday, 37 people were removed from streets and more than 1,400 placed in shelters
Council members say 17 to 18 deaths in roughly three weeks signal possible systemic failures

“How can a person refusing to come indoors in freezing weather, where they are obviously at great risk of dying, not be assessed to be a danger to themselves?” Council Speaker Julie Menin, a Democrat, asked during the hearing.

Social Services Commissioner Molly Wasow Park defended the city’s approach.

“If an individual is completely lucid, they are dry, they are wearing enough layers of clothing and they do not want to come inside, they have the right to not come inside,” Wasow Park said.

Under state law, involuntary removal requires a two-part threshold: A person must be exhibiting signs of mental illness and be a threat to themselves or others.

Council members pressed officials on why the threshold remains so high, especially during extreme cold.

“If you have a sound mind, you know that in those temperatures you cannot stay warm by wrapping yourself in newspapers,” said Council Member Phil Wong, a Democrat from Queens.

Council Member Joann Ariola, a Republican from Queens, asked whether someone “unhoused on the sidewalk, cleaning the floor, not really being cohesive when speaking and approached by SOH&H, one of our CBOs, our EMTs, our NYPD — would that person meet the criteria?”

City officials, including representatives from the NYPD, said assessments are made on a case-by-case basis.

“If our officers encounter them, they’re coherent, they’re able to answer our questions, they are not exhibiting signs of mental illness, it becomes more difficult — but again, it’s very context specific,” said Alex Crohn, NYPD deputy commissioner for strategic initiatives.

As of Tuesday, 37 New Yorkers had been removed from city streets and more than 1,400 had been placed in shelters, according to the mayor.

Those who were not removed were checked on every four hours during Code Blue conditions and every two hours during enhanced emergency activations.

Speaking to NY1, Mayor Zohran Mamdani did not say whether he supports relaxing the state law, instead praising the city’s overall response.

“What they’ve done is kept people alive amidst a temperature that on Sunday was colder than Antarctica,” Mamdani said.

Since temperatures plunged, the city has deployed 400 outreach workers, activated dozens of warming vans and centers, and opened four new shelters.

City officials described the deaths as tragic.

“There was a precipitous drop in temperatures that was incredibly dangerous and deadly,” said Zach Iscol, commissioner of NYC Emergency Management.

After the hearing, its co-chairs told NY1 they believe there were systemic failures in the city’s response.

“We should never get to a point where people are choosing to be on the streets as opposed to being in shelter,” said Council Member Crystal Hudson, a Democrat from Brooklyn.

“Even though the average amount of deaths due to hypothermia is in the 30s, I would say 17 or 18 individuals losing their lives within the span of three weeks — that does sound like a lot,” said Council Member Oswald Feliz, a Democrat from the Bronx.